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UNBOX is the core experience product launched by MY LUCKY MALL. It is not a traditional product mystery box, but a curated subscription that includes high-frequency essential goods, local brand items, or offline city experience vouchers. The core is to use the "unknown" to break the boredom of daily life.

MY LUCKY MALL is a platform that turns commercial transactions into fun discoveries. We are not a traditional e-commerce shelf; instead, by packaging local brands, high-frequency goodies, and city experiences into "blind boxes," we help users break away from the dullness of algorithmic recommendations and rediscover the surprise of exploring life.

Delivery times are not stated as fixed numbers of days; please refer to the App checkout page and the notices in the Support Center. Physical items are shipped via logistics, while experience vouchers arrive instantly after unboxing, so the two timelines differ.

The biggest difference lies in the guaranteed value and the emphasis on offline experiences. Ordinary blind boxes often contain items that are useless or worth less than the purchase price; UNBOX, however, guarantees that the total value of the items inside will exceed the purchase price, and there is a very high chance of including offline experience vouchers that encourage you to explore the city, all with a strong premium feel.

Our strategic headquarters is located in Hong Kong SAR, China. As an international cultural crossroads and an extremely dense lifestyle hub, Hong Kong is the best starting point for us to refine the "urban discovery" experience.

Phase 1 is Hong Kong only. The delivery address can be changed in the app before unboxing; once the shipping process has started, please contact customer service to attempt an interception.

You can change it yourself in the App before unboxing; once it enters the shipping process, you can only contact customer service to try to intercept it—the earlier you act, the better your chance of changing the address.

Damaged, defective, or wrong items are fulfilment issues and can go through the exchange or compensation process. First photograph the outer packaging, then record an unboxing in one continuous shot, and submit the evidence via the App customer service.

No. Vouchers are redeemed according to the validity period published by the merchant and cannot be used after expiry. We recommend noting the validity period in the App on the day you open the box and arranging your visit as early as possible.

Duplicate items are a fulfilment issue and can be handled through exchange or compensation; subjective preferences such as "not liking it" are part of the inherent uncertainty of blind boxes and are not eligible for return or exchange.

Suitable for people who enjoy exploring and trying new things and are interested in local city experiences; not suitable for people who require a specific style or have a clear shopping list.

Physical items are shipped to the recipient's address; experience vouchers are bound to the unboxing account, and the recipient needs to log in to their own App account to view them and redeem them in store.

Physical items shipped by logistics require delivery time, and experience voucher redemption needs to fit the recipient's schedule. It's best to work backward from the occasion, send it a few days in advance, and follow up on progress.

It depends on whether the recipient can accept uncertain contents. The box contains 3–5 physical items and some experience vouchers, with no specific styles available, so it may not be suitable for someone with clear preferences.

There are no other channels. UNBOX is currently sold only on the official App and its own domain site. Official channels have a single unified price; there is no "insider price."

Each UNBOX is a randomly assembled combination of algorithmic and manual curation, and always includes 3-5 high-frequency everyday essentials or experience vouchers. The contents cover local emerging design, fragrance, hidden food spots, coffee, and even exhibition tickets—every unboxing is a one-of-a-kind experience.

Not trustworthy. Official channels have uniform pricing. The essence of private-chat discounts is bypassing platform escrow, leaving the risk to the buyer. Please do not transfer money privately.

There is a risk. Experience vouchers are tied to the UNBOX account, and anyone other than the account holder cannot redeem them. Please confirm the rules before buying second-hand.

UNBOX does not use rarity tiers or hidden editions; instead of a game of chance, it guarantees value: each box is curated by both algorithm and human selection to contain 3–5 items, so there is no such thing as an "empty draw."

Refers to a high-value tier with a low probability of appearing, an extra surprise. No matter which tier is drawn, the total value of the items drawn is guaranteed to be no less than the selling price.

Priced in Hong Kong dollars; the price varies with the content combination, and the exact amount is subject to what is shown on the order page; prices are uniform across official channels.

"Value guarantee" only means the total value of the items revealed is not less than the purchase price. After unboxing, you can view the estimated value of each item in the App; it does not promise any resale premium or appreciation.

Yes! In addition to high-frequency, high-demand value items, UNBOX has hidden A-level and even S-level ultra-high-value rewards (such as top collaborative digital products, luxury lifestyle experiences, etc.). Every time you open it, you have a chance to unlock a major surprise.

The process is very simple: download the App -> choose the category you're interested in or directly get the comprehensive UNBOX -> open it online within the App to receive the reward content -> fill in your address to receive the physical product, or use the generated digital experience voucher to go to a designated offline partner store to redeem the experience.

Yes. To provide the best animated unboxing experience, secure asset management, and smooth offline voucher redemption, the full MY LUCKY MALL service is currently available only through the official iOS and Android mobile app.

Visitors can freely browse content in the App (including Stories and local brand introductions), but to ensure the accuracy of the physical shipping address and the secure binding of experience vouchers, you need to register and log in to an account before opening UNBOX.

You can find the "Contact Customer Service" entry on the "My" page in the App. You can also contact us through the official support channels, and the team will reply as soon as possible.

The MY LUCKY MALL App currently supports iPhones with iOS 14.0 and above, as well as Android phones running Android 9.0 or higher.

In the first phase, we are opening the full experience to the Hong Kong SAR region. Users in other regions can download the App to browse content; the scope of physical delivery and offline voucher redemption is subject to the instructions in the App.

Yes, the App is free for everyone to download, and you can browse Stories content and brand guides for free. Payment is only required when you actively decide to open an exclusive UNBOX.