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Meet UNBOX

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亚麻布上两只大小不同的牛皮纸盒,旁边有一把小铜秤与干枝
Meet UNBOX•7 min read

Blind Box Price Range and Value Protection: Where the Money Goes and How the Floor Is Calculated

How much do blind boxes cost, why are price differences between box types so obvious, and what does the so-called "value protection" actually mean? This article explains UNBOX's pricing composition, the calculation basis of the value floor, the relationship between price and content combination, and which statements are misleading — including statements such as "will appreciate" that we do not promise.

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水泥门阶上放着一个素面瓦通纸包裹,旁边有一双帆布鞋
Meet UNBOX•6 min read

After ordering with UNBOX, how do items reach you?

After unboxing with UNBOX, physical items and experience vouchers follow two completely different paths: physical items are delivered by logistics to the address you entered in the App, while vouchers enter your App account directly after unboxing. This article explains the difference between the two, when you can still change your address, how to check delivery coverage, and the three things to do when you receive your delivery.

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双手把叠好的亚麻制品放回垫着薄纸的牛皮纸盒
Meet UNBOX•7 min read

What should I do if there's a problem after receiving a blind box? UNBOX returns and exchanges, defects, and voucher expiry handling

If you encounter duplicate items, product defects, expired vouchers, or value disputes after unboxing, who should you contact and what process should you follow? This article breaks down the handling entry points, return and exchange boundaries, and voucher redemption rules by three types of issues, and gives concrete ways to keep evidence and communicate.

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一只打开的牛皮纸礼盒,里面是精选的日常物件,放在窗边木桌上
Meet UNBOX•8 min read

Will a blind box leave you empty-handed? UNBOX's value guarantee and box contents explained

UNBOX is a curated blind box: each box is assembled from 3–5 items selected by algorithm and human curation, and the total value of the items inside is guaranteed to be no less than the purchase price, with details viewable in the App. This article explains the meaning and boundaries of the guarantee, the box contents, the role of surprise items, and the differences from traditional blind boxes.

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柔和模糊的香港商场里,双手拿着手机,旁边有牛皮纸袋
Meet UNBOX•8 min read

What channels are there for buying blind boxes in Hong Kong? Comparison of official direct purchase, e-commerce platforms, and physical stores

There are four main types of channels for buying blind boxes in Hong Kong: direct purchase from brand official websites/apps, e-commerce platforms, physical stores, and the second-hand market. This article compares the price transparency, after-sales, and authenticity guarantees of each channel, explains who is suited to buying direct from official websites, and covers payment and receiving precautions.

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